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Login

• I forgot my password. What should I do?
• Announcement about the establishment of Transaction Commencement Standards
• My account has been locked.
• I am having trouble with image authentication.
• I want to change my password.
• If I want to use my Google Account to log in, what should I do?

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2-step authentication

• How to Set up 2-factor authentication
• What is the “token” required when we login or withdrawal money?
• If I change my device, can I still use the 2-factor authentication app?
• I would like to stop using 2-factor authentication.
• What is a "backup code"?

Selfie

• I was requested to take a selfie. What should I do?