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  3. Spot Trading ・ Margin Trading ・ AirFX

Spot Trading ・ Margin Trading ・ AirFX

  • Exchange Terminology
  • How do I use the Exchange screen?
  • I placed an order, but I cannot purchase or sell virtual currency.
  • My order execution is not occurring even though the Stop value I set has been exceeded.
  • Trades that I have no memory of setting up are occurring.
  • My limit price orders are being conducted at a different amount than what was set.
  • My limit price orders are being processed as market orders.
  • The transaction handling fees are listed as zero or negative, but handling fees are still being charged.
  • I expected the Swap Handling Fees to be incurred at a positive value but they incurred at a negative (minus) value.
  • My order isn't being executed even if the market value exceeds my limit value.
  • What does "Outside the minimum value range for Japanese Yen" mean?
  • I can't submit a market order.
  • My account balance is negative after receiving a margin trading loss-cut.
  • I received a message that says “Loan Balance is insufficient.” I can’t place any orders.
  • I received a message that says “You temporarily cannot make transactions”. I can’t place any orders.
  • AirFX Terminology
  • How do I use AirFX?
  • On AirFX, my position that did not have a limit set was settled.
  • My margin maintenance ratio went below 30%, but there was no forced sell off.
  • My account has been settled but my gains and losses are not appearing in my account.
  • Is there a way I can cancel an order that has leverage on it?
  • I’m receiving a message that says “Your order has already been deleted or executed” and I cannot delete my order.
  • Can I cancel an order?
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