Spot Trading ・ Margin Trading ・ AirFX
- Exchange Terminology
- How do I use the Exchange screen?
- I placed an order, but I cannot purchase or sell virtual currency.
- My order execution is not occurring even though the Stop value I set has been exceeded.
- Trades that I have no memory of setting up are occurring.
- My limit price orders are being conducted at a different amount than what was set.
- My limit price orders are being processed as market orders.
- The transaction handling fees are listed as zero or negative, but handling fees are still being charged.
- I expected the Swap Handling Fees to be incurred at a positive value but they incurred at a negative (minus) value.
- My order isn't being executed even if the market value exceeds my limit value.
- What does "Outside the minimum value range for Japanese Yen" mean?
- I can't submit a market order.
- My account balance is negative after receiving a margin trading loss-cut.
- I received a message that says “Loan Balance is insufficient.” I can’t place any orders.
- I received a message that says “You temporarily cannot make transactions”. I can’t place any orders.
- AirFX Terminology
- How do I use AirFX?
- On AirFX, my position that did not have a limit set was settled.
- My margin maintenance ratio went below 30%, but there was no forced sell off.
- My account has been settled but my gains and losses are not appearing in my account.
- Is there a way I can cancel an order that has leverage on it?
- I’m receiving a message that says “Your order has already been deleted or executed” and I cannot delete my order.
- Can I cancel an order?