FAQ
Login Password
- I forgot my password. What should I do?
- How to Set up 2-factor authentication
- If I change my device, can I still use the 2-factor authentication app?
- Announcement about the establishment of Transaction Commencement Standards
- My account has been locked.
- I am having trouble with image authentication.
ID Verification Method
Update your Registered Information
Buy / Sell
Zaif Coin Reserve (Zaif Coin Recurring Buy)
- How do I start a Coin Reserve?
- I want to cancel my my Coin Reserve. What should I do?
- What banks are compatible with Coin Reserve?
- Can I make a test Coin Reserve account?
- Can I use the Coin Reserve with a credit card?
- What currencies can I use in the Coin Reserve?
Deposit / Withdrawal
- I don’t know how to withdraw Japanese Yen.
- Tell me how to make a deposit through Bank Transfer.
- Tell me how to make a deposit through Pay-easy.
- Tell me how to make a deposit through Convenience Store Payments.
- How long does it take for JPY to deposit?
- Can I use an overseas bank account for deposits and withdrawals in Japanese Yen?
Crypto Assets
- How can I withdraw Bitcoin (BTC)?
- What is Bitcoin?
- How can I deposit Bitcoin?
- What is Monacoin (MONA)?
- How can I deposit Monacoin (MONA)?
- How can I withdraw Monacoin (MONA)?
Tax Return
Past Incidents of unauthorized Outflow of Crypto Assets
- What measures are being taken to improve Zaif’s systems?
- I tried to withdraw cryptocurrency, but it did not execute correctly.
- What will your company be doing in response to this incident?
- I have already registered and am waiting for my Personal Identity Verification to complete. Will my account be deleted?
Others
- I can no longer view the exchange chat.
- I want to connect a different Twitter account.
- I recieved the message "You cannot make transactions because you are an EC Business Person." What should I do?
- What is a "Login Bonus"?
- I have received tips in the exchange chat and on Twitter. What should I do?
- I want to close my account.