We have established Transaction Commencement Standards on Zaif Exchange from October 11th, 2019.

For more information, please refer to the below page.

https://zaif.jp/terms_commencement_standards

* We may take time for replying to you since inquiries regarding this matter are expected to increase. We truly appreciate your understanding.

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1. Q. Do I need to setup 2-factor authentication to start trading?  
2. Q. Will I be unable to setup 2-factor authentication if I do not have a smartphone?
3. Q. It says “The customer must have the necessary Internet usage environment.”, but what kind of situation does it mean?
4. Q. It says “The customer must be able to conduct two-tier authentication, and take and submit selfies.”, but what is a selfie?
   
5. Q.What kind of the risks of cryptocurrency trading are there?
   
6. Q. What does it mean by “The customer must be able to check the news reports posted on the Company’s website and respond as necessary.”?
   
7. Q. Will minors (or aged people) be unable to register an account even if minors (or aged people) prepare a written consent of third party and other identity verification document?
8. Q. Our company’s beneficial owner or representative is a U.S. citizen. Can we open an account?
9. Q.What is the reason that Zaif Exchange places the age limit?
10. Q. My age is within the age limit. What will happen to my existing account?
11. Q. What should I do when I become over 80 years old?
12. Q. What will happen to my money and cryptocurrencies I already deposited, if I cannot continue trading from now on?
    

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1. Q.Do I need to setup 2-factor authentication to start trading?
   
   

   A.It is necessary to setup 2-factor authentication to start trading.
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2. Q.Will I be unable to setup 2-factor authentication if I do not have a smartphone?
   
   
   A.2-factor authentication process requires a smartphone or tablet type device.
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3. Q.It says “The customer must have the necessary Internet usage environment.”, but what kind of situation does it mean?
   
   A.This means that you can access the Internet constantly by using your laptop or smartphone.
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4. Q.It says “The customer must be able to conduct two-tier authentication, and take and submit selfies.”, but what is a selfie?
   
   A.Please refer to the below page regarding selfie.
   I was requested to take a selfie. What should I do?
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5. Q.What kind of the risks of cryptocurrency trading are there?
   
   A.There are the risk of fluctuations in value, the risks due to virtual currency networks, and other risks.
   For more information, please refer to Explanation on important matters.
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6. Q.What does it mean by “The customer must be able to check the news reports posted on the Company’s website and respond as necessary.”?
   
   A.In the case of past instance, we requested to register some new information and to provide an identity verification document. Regarding check the news reports from the company, please verify Zaif Exchange Terms of Use Article 18 “Amendment of Terms of Use” as well.
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7. Q.Will minors (or aged people) be unable to register an account even if minors (or aged people) prepare a written consent of third party and other identity verification document?
   
   A.People who satisfy the age limit are not be able to register an account whatever reasons they may have.
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8. Q.Our company’s beneficial owner or representative is a U.S. citizen. Can we open an account?
   
   A.It is also a condition to start trading that beneficial owners and representatives satisfy the transaction commencement standards for individual customers set forth by the Company. Therefore, people who live in the European Economic Area (EEA)
   , the U.S., or other countries designated
   by the Company are not be able to register an account.
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9. Q.What is the reason that Zaif Exchange places the age limit?
   
   A.We established Transaction Commencement Standards for the purpose of customer protection, based on the Self-Regulation terms of Japan Virtual Currency Exchange Association.
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10. Q.My age is within the age limit. What will happen to my existing account?
    
    A.We apologize but we decline the trades on the Exchange of people who satisfy the age limit sequentially.
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11. Q.What should I do when I become over 80 years old?
    
    A.We apologize but we decline the trades on the Exchange of people who are over 80 years old sequentially.
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12. Q.What will happen to my money and cryptocurrencies I already deposited, if I cannot continue trading from now on?
    

    
    A.Regarding your balance, please withdraw sequentially.
    * We will announce regarding the cryptocurrencies which deposits and withdrawals have been suspended.
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