Once we confirm the sender name and receipt of payment into our account, the deposit of Japanese yen will be reflected to your Zaif account within a few minutes.
If you peform the transfer outside of the operating hours of the bank, it will be reflected in on the following business day.
*Your deposit may be processed on the following business day, depending on the financial institution and transfer method.
*The length of the deposit process, from the time you transfer to appearing in your account, depends on your financial institution and transfer method.
* If you transfer from SBI Sumishin Net Bank, it will be processed almost in real time even outside normal bank operating hours.
If you enter the wrong name, wrong ID, or no ID at the time of transfer, it will be necessary for Zaif to fix this input error. It will usually take one more business day to solve this.
At that time we need to confirm your identity before correcting the transaction. We ask for your understanding.
In the case of wrong name or ID, due to security reasons, you won't be contacted by Zaif.
Please contact us using Contact Support form if your deposit does not go through within 1 banking business day.
※We are unable to reflect payment in your account if the information you provide does not match, so please contact us with accurate information as much as possible.
※We can't investigate the transfer where the receipt of payment has not been confirmed. We ask for your understanding.
In the case your transfer fails, your money is usually refunded to your account. We apologize for the inconvenience, but please contact the financial institute you used.