I was requested to take a selfie. What should I do?

When we verify your identity, there are some cases where Zaif will request you to take a selfie (a picture of yourself and personal identification that includes your face and a separate memo that includes “Zaif”, “submission date” and a purpose such as "2FA Reset” or “Password Reset”) based on our judgment.

Please understand that, for security purposes, we cannot answer questions regarding how we make these decisions.

Please take a photo of yourself holding your personal identification and a separate memo that includes “Zaif”, “submission date” and a purpose such as “2FA Reset” or “Password Reset”, with your face also included in the picture, and then upload this file.

Take note of the below points when sending your selfie. A picture like the one marked “D” below is recommended.

A. Pictures where the identification and the memo is blurry are invalid - the letters or face on the identification and the memo cannot be read.

B. Pictures where the identification and the memo is too far away are invalid - the letters or face on the identification and the memo cannot be read.

C. Pictures where the person’s face do not match the picture on the identification are invalid.

D. Pictures where all the person’s face and the information on the identification (portrait photo + lettering) and the memo match are valid.

Please don't print your identification document and memo together, but hold the original identification document and the memo separately in your selfie.