What to do if you do not receive an authentication code (SMS)

*Important Note:

・It takes over ten seconds for the code to be sent, so please wait until the next screen is displayed.

・Phone number verification can only be completed in Japan.

・Cellular phones that do not have SMS capability / PHS / international cellular phones cannot be used.

Failure to receive the phone number verification message could be caused by one of the following situations.

・Due to network congestion at the SMS transmission center, the transmission from the center to your device has been delayed.

・The registered phone number is incorrect.

・SMS messages are set to be blocked in spam mail filter settings.

・Spam mail filter settings

Customers who set their phones not to receive messages from international phone numbers may also not be receiving SMS from domestic numbers.

Please check your settings to make sure you are able to get mail from overseas.

《SoftBank》

http://www.softbank.jp/mobile/support/antispam/settings/indivisual/fromoversea/

《au》

http://www.au.kddi.com/support/mobile/trouble/forestalling/mail/sms-spam/

《docomo》

https://www.nttdocomo.co.jp/info/spam_mail/measure/

There have been cases where the SMS has been received over three hours after the spam filter has been removed. Depending on the carrier’s situation, it may take time for the SMS to arrive.

*If you do not receive the code, even if there are no problems with the filter settings or anything else, please contact us from "Contact Support page".