My account has been locked.

Please contact us using the Contact Support page when your account is locked after entering an incorrect password several times.

We will unlock your account after verifying your identity . When you contact us, please include the answer to the identity verification questions in the reply.

We can also reissue your password if you have forgotten your password.　

In that case, please write down that situation in the mail.

Please let us know when your account was accidentally locked for no apparent reason.

Important Note:

If the submitted information does not match our registered information, we may not able to reissue a password. Please be sure to enter your correct information before trying to make transactions.