You can reissue your password via the "Reissue form" by clicking on "Forgot Password?" on the Login Screen.
Please let us know via the Contact Support page when you aren't able to reissue your password on the "Reissue form" page. A new password will be issued to you after we have confirmed your identity.
If your account is locked due to entering a wrong password several times, please contact us.
If the submitted information does not match our registered information or you have no registered information, we may not able to reissue a password. Please be sure to enter your correct basic information before beginning to make trades.